Can I buy just one frame at a time?

For the first order there is minimum purchase amount of $200. After the first purchase, you are not penalized for purchasing only one frame at a time. However, by investing in quantity it will qualify you for discounts; as well as having the benefit of having color sets for each model.

Can I buy parts of the frames separately i.e. (temples, eye wire, etc.?)

Yes, you can purchase temples on MAXIMA Kids Collection and accessories on our brand Opti+ Accessories.

How do I register on your website?

Just click on the "Sign In" button and the system will ask a few basic questions to create an account. Or click here to register.

Which other payments method do you provide on your website?

You can pay with major credit cards, PayPal, Checks and Wire Transfers.

Do I need to pay for shipping cost?

For orders over $200 in the 50 states of USA the ground shipping is FREE.
For orders over $5,000 in Canada the ground shipping is FREE (excludes Duties and Fees)

Do you send to PO BOX address?

No. We only send to the registered and confirmed address.

How do I modify or cancel an order?

Contact us via email at optiusa@optiusa.com or call us at 1-844-OPT-1USA (678-1872).

What is the estimated time of arrival?

Orders are processed within 24hrs-48hrs after payment. Arrival depends on the delivery destination.

Do you have a printed catalog?

Yes, you can request one on our website. You may also see the online e-catalog or download it in PDF format.

I do not remember my password.

Click here to reset your password

Can I return products?

No returns and/or exchanges of products are accepted. Please, refer to Terms and Conditions for Return and Exchange Policies clicking here.

 

RODENSTOCK

Sales and delivery conditions

• What are the freight charges?
Freight and insurance will be covered by the client.

• What are the payment terms?
Payment has to be made in advance before shipment. For special orders, we require 30% of payment in advance, and 70% of payment before delivery.

• What is the delivery time?
Between seven to twenty-eight days after receiving the full payment.

Service & installation

• Do you provide service and installation?
On request.

Warranty

24 months from date of purchase for main components (not consumables).

Caution

The warranty will expire if hard- and/or software is altered, added or deleted without written advice by our technical department in advance. This also applies for all unmodified parts and systems. In case of repair or exchange of parts, the service department will inform you upon the receipt of completely filled-in warranty request form whether the unit shall be returned or not. The changed parts will be immediately invoiced and as soon as we have received the defective parts we will credited to your account. OPTIUSA will not be responsible for technical expenses that are not authorized by our service department.

Remarks

Product cost does not include shipping charges and installation.
All conditions are subject to change without notice.